Follow the on-screen prompts to connect your device.If you have previously synced a Max using the mobile application, you might want to refresh that connection. Follow the on-screen prompts to sync your device.Ĩ.Once there, in the top left corner select Devices & Apps.In the bottom navigation menu tap on Profile How to see the Active Minutes screen Max Buzz is not counting all of my steps.If you have not previously synced a Max using the mobile application, it will not detect your Max device when you try to sync. Click the Let's Do It! button, and navigate to the Sync screen to initiate the sync.ħ. Aug13:23 Updated Welcome to the Virgin Pulse program To get your Max Buzz device synced up, you'll need access to a USB port (on a computer or a portable charger), and you'll need to download the Virgin Pulse mobile application onto a supported mobile device. Log out of the Virgin Pulse mobile application, and then log back in. If it is another member's Max, it will sync using your app, but the step data will not pull into your account (it will pull into the member's account to which that device is registered).Ħ. Confirm that the Max that you are trying to upload is registered to your Virgin Pulse member account. ![]() It also might be helpful to remove the Max from the wristband or protective clip.ĥ. Make sure that your Max is next to the device running the Virgin Pulse mobile application, and that you are not moving it further away during the sync process. Make sure that you are logged into the Virgin Pulse mobile application, and that it is open on your screen (not just running in the background).Ĥ. ![]() Confirm that Bluetooth functionality is enabled on your mobile device.ģ. This information is available via App Store or Google Play.Ģ. Confirm that you have the most updated version of the Virgin Pulse mobile application installed on your device. If your Max Buzz is not syncing properly, please try the following options: You can also try the following options: 1. Log back into the application, and your Max Buzz device should sync successfully. Power off and on your mobile device, then install the Virgin Pulse application again. If your Max device is not syncing using the Virgin Pulse mobile application, here are a few things to check:ġ. Uninstall the Virgin Pulse app from your phone.
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